Utility customers are billed for Water, Wastewater (Sewer), Stormwater and Solid Waste & Recycling. Sewer is billed from the water usage. Billing is done every other month and is calcualted on the previous two months usage. If you have questions regarding your bill, be sure to contact the Utility office as soon as possible after receiving your bill.
Make sure that everyone within your household is familiar with the water meter location and water shut off valves in case of a leak or break. If you experience a leak or break, you may be eligible for a sewer credit if the water does not enter the City sewer system. Proper repair documentation and meter readings must be submitted to the Utility office for credit consideration.
Be sure the area near water pipes and meter pits is insulated to prevent freezing. Replacement of a frozen meter can be costly and will be charged to the property owner. If your pipes freeze and break, notify the Utility office immediately.
Swimming pool fills (2000 gl. and greater) are eligible for Sewer credit. Contact the Utility office before beginning the fill with a meter reading and again once the fill is completed with the ending meter read.
Sewer credit will not be issued for watering gardens, lawns, flowers, trees, etc., and deduct meters are not permitted within the City. However, Landscape meters are allowed. For additional information regarding required permits, fees, etc., please contact the City Engineer at (513) 248-5098.
Leaving on a Vacation?
If you are going to be gone for an extended period of time, be sure to contact the Utility office with a forwarding address to avoid delays in receiving your Utility bill. Also, be sure to double-check that no water is running before you leave. A running toilet can use several thousand gallons of water, and a Sewer credit cannot be issued for a leaking/running toilet as the water goes into the Sewer line.
If rental property is vacated, please be sure to contact the Utility office as soon as possible. Before an account can be transferred into a new renter’s name, Landlords are required to complete a Request for Transfer of Utility Services form. Once completed, the form can be mailed, faxed or emailed to the Utility office.
Fax #: 513-248-5096