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Questions regarding billing should be called within a week of receiving the billing.
Everyone living in your household should be able to locate the water meter and valves to turn water off inside your home should a pipe break.
Please make sure to insulate the area near water pipes and meter pits to prevent freezing. Installation of a new meter to replace a frozen meter will be charged to the property owner. Notify the Utility Billing office immediately should your water pipes freeze and break. A sewer credit may be issued if the water does not enter the city sewer system. Proper documentation and meter readings must be submitted to the billing office for consideration of a credit.
Sewer credits for watering gardens, lawns, flower gardens, trees, etc. are not issued. The sewer is billed from the meter usage. It is impossible to guess a consumption amount for outside watering. Deduct meters are not permitted.
A separate landscape water line and meter is permitted. However, this requires proper permits such as a Permission to Tap Permit, Street Opening Permit, and Meter charge must be paid in full by the customer. See the Building & Zoning Center for forms and information.
Leaving on a Vacation?
Don’t leave the house until you make certain no water is running. A toilet that does not completely shut off can use several thousand gallons of water. Both water and sewer will be billed to the account. A sewer credit cannot be issued for a leaking/running toilet as the water does go to the sewer line
Landlords will be required to complete a Request for Transfer of Utility Services form before a transfer of a new name for billing is established. This form may be:
• Mailed to City of Milford Utility Billing Department;
• Faxed to the Utility Billing Office at 513-248-5096;
• Or emailed to the Utility Billing Department at firstname.lastname@example.org or email@example.com.