INFORMATION
INCLUDING WINTER WEATHER TIPS

Utility customers are billed for Water, Wastewater, and Stormwater.

Questions regarding billing should be called within a week of receiving the billing.

Everyone living in your household should be able to locate the water meter and valves to turn water off inside your home should a pipe break.

Please make sure to insulate the area near water pipes and meter pits to prevent freezing. Installation of a new meter to replace a frozen meter will be charged to the property owner. Notify the Utility Billing office (513-248-5081) immediately should your water pipes freeze and break. A sewer credit may be issued if the water does not enter the city sewer system. Proper documentation and meter readings must be submitted to the billing office for consideration of a credit.

Sewer credits for watering gardens, lawns, flower gardens, trees, etc. are not issued. The sewer is billed from the meter usage. It is impossible to guess a consumption amount for outside watering. Deduct meters are not permitted.

A separate landscape water line and meter is permitted. However, this requires proper permits such as a Permission to Tap Permit, Street Opening Permit, and Meter charge must be paid in full by the customer.

Leaving on a vacation? Don’t leave the house until you make certain no water is running. A toilet that does not completely shut off can use several thousand gallons of water. Both water and sewer will be billed to the account. A sewer credit cannot be issued for a leaking/running toilet as the water does go to the sewer line.

RENTAL PROPERTY

Landlords will be required to complete a Request for Transfer of Utility Services form (pdf) before a transfer of a new name for billing is established. This form may be
• Mailed to City of Milford Utility Billing, 745 Center St. Suite 200, Milford, Ohio 45150;
• Faxed to 513-248-5096 Attn: Utility Billing Office;
• Or emailed to plee@milfordohio.org .

CONTACT

Office Hours
Monday - Friday
8:30 AM - 4:30 PM

Phone
513-248-5081

Fax
513-248-5096
Attn: Utility Billing Office

Location
745 Center St. Suite 200
Milford, Ohio 45150

Emergency After Hours Dispatch
(Hamilton County Police Dispatch)
513-825-2280

BILLING AND DUE DATES

February – due Feb 28
For consumption mid-Nov to mid-Jan.
April – due Apr 28
For consumption mid-Jan to mid-Mar.
June – due Jun 28
For consumption mid-Mar to mid-May.
August – due Aug 28
For consumption mid-May to mid-Jul.
October – due Oct 28
For consumption mid-Jul to mid-Sep.
December – due Dec 28
For consumption mid-Sep to mid-Nov.