The City’s water rates will reflect a 3% increase with the April 2019 utility invoices. The typical four-person Milford household will notice an increase of about 75¢ per month of water usage. Other utility costs for sewer, stormwater, and garbage collection will remain unchanged
The City regularly compares water rates to more than 60 local governments in the region. The rate increase puts residents in the median range for comparable local governments.
Utility bills are always due on the 28th day of the even months. Any unpaid balances after the 28th will be assessed a 5% penalty. Payment can be made in cash, check, money order or via credit/debit cards at the City Administrative Offices during normal business hours, Monday through Friday 8:30am-4:30pm. We also offer online credit card payments and ACH payments which are deducted directly from your checking or savings account. If you have any questions regarding your utility bill or water usage, contact the office at (513) 248.5080 or firstname.lastname@example.org.
Utility and Permitting Specialist
Online Payment Option
We have partnered with InvoiceCloud to make your online payment experience easier and more user friendly. The AutoPay feature is an option in which bills are paid automatically each billing cycle on the due date. Please note that due to InvoiceCloud processing times, beginning with the April 2019 bill, your payment will be processed on the 27th instead of the 28th due date. This change has been made to ensure that there are no processing issues with your payment.
Invoice Cloud Frequently Asked Questions
Delinquent Notices/Shut offs
Utility customers that do not pay their bills by the 28th of the billing month will receive a delinquent notice around the first week of the next month. If you have made a payment after the 28th and receive a delinquent notice, please confirm with the Utility Office that payment was received. Please note that these notices are processed off-site, and they cannot be stopped after a payment has been received.
Landlords are required to fill out and sign the Transfer of Utility Services form, to transfer utility bills into the renter’s name. When renters move out it is the landlord’s responsibility to contact the utility office with a forwarding address for the final bill, or the landlord will be ultimately held responsible. This form can be emailed to email@example.com, faxed to (513)248-5096 or dropped off at the Administrative Office.
In case of a water leak or break, please be aware of the location of you water meter the water shut off valve. If you notice a leaky faucet or running toilet have them repaired immediately as they are the biggest cause of excessive water use and high utility bills, these types of leaks are not eligible for sewer credits since the water goes back into the sanitary sewer system. If you experience a leak or break somewhere else that does not drain into the sewer system you may be eligible for a sewer credit. Proper repair documentation and meter readings must be submitted to the Utility Office. Sewer credits are also given for swimming pool fills over 2000 gallons, you must contact the utility office with the beginning meter reading and then again with the final reading once the pool is filled. Sewer credits will not be issued for watering lawns, gardens, flowers etc., and deduct meters are not allowed within the City limits. Residents are allowed to install landscape meters. For additional information on permits and fees contact the Utility Office.
Extended Vacations and Winters Away
If you will be gone for an extended period of time, contact the Utility Office with a forwarding address to ensure there are no delays in receiving your utility bill. Please note that the Postal Service does not forward utility bills at the City's request.